Services & Information

Sport & Leisure

Services & Facilities

Notes:

- Check-In Time: from 2PM. Check-Out Time: until midday.

- No pets allowed

- In bookings on BB, HB, FB and AI basis, guests with food allergies, food intolerances and/or any other special dietary needs must notify the hotel prior to arrival.

- Some services and facilities (Mini Golf, Padel, Multipurpose Field, Health Club, Gym, Mini Club, Games Room, Hairdresser, Transfers, Poll Towel or Poll Marttress, have  extra charges.

- The use of swimming cap in the indoor pool and jacuzzi is mandatory. Customers can buy caps at €5 / each at the front desk.

ADVISE:

- We inform you that the hotel reserves the right to ask for a security deposit of 100€ per person upon arrival, that will only be refunded upon check-out after verifying that the apartment has not suffered any damage. The security deposit can be paid only in cash. If the guest refuses payment, he/she will not be allowed to check into the hotel;

- We also inform that groups of 'stag' and 'hen' parties are not permitted. Still if detected any arrival of these types of groups, the hotel reserves the right to ask for the security deposit;

 - Any client with behaviour that is not compatible with a family hotel will be invited to leave, and there will be no refund of the amount paid for the stay;

FCO Foreign Travel Advice for Portugal (May 2017)

‘There have been reports of an increase in holidaymakers being encouraged to submit a claim for personal injury if they have experienced gastric illness during their stay. You can find more information about the action you can take if you have suffered a personal injury on the Citizens Advice website. You should only consider pursuing a complaint or claim if you have genuinely suffered from injury or illness. If you make a false or fraudulent claim, you may face legal proceedings in the UK or Portugal’.

https://www.gov.uk/foreign-travel-advice/portugal

 If the Hotel considers a gastric illness claim to be false or fraudulent, it will pursue the matter in the Portuguese courts and sue for damages.